Company information

Who we are, what we supply, and how to cancel — set out because South Africa’s Electronic Communications and Transactions Act 25 of 2002 requires a supplier selling services online to publish it, and because it is what we would want to be able to find about anyone we paid.

Full name and legal status s.43(1)(a): Radaydeh (Pty) Ltd, a private company registered in the Republic of South Africa
Registration number s.43(1)(f): 2026/543756/07
Place of registration s.43(1)(f): Republic of South Africa
Office bearers s.43(1)(f): Zakaria Radaideh
Physical address s.43(1)(b): 2nd Floor, Nelson Mandela Square, Maude Street, Sandton, Johannesburg, 2146
Address for legal service of documents s.43(1)(g): 2nd Floor, Nelson Mandela Square, Maude Street, Sandton, Johannesburg, 2146
Telephone number s.43(1)(b): +27 72 970 5588
Website and email address s.43(1)(c): https://noorlife.ai · noor@noorlife.ai
Self-regulatory or accreditation bodies s.43(1)(d): None. noor is not a member of a self-regulatory or accreditation body.
Codes of conduct s.43(1)(e): None beyond our own Terms of Service and Privacy Policy, both linked below.
What we supply s.43(1)(h): noor, an AI-assisted journalling and self-reflection app. It is not a medical device and does not diagnose, treat, cure or prevent any condition. Free to use, with an optional paid Premium subscription.
Full price s.43(1)(i): Shown on the pricing page and again at checkout before you pay, in your own currency and inclusive of any applicable tax. There are no delivery or transport costs — noor is delivered electronically.
Manner of payment s.43(1)(j): Card, through Paystack on the web, Google Play on Android, or the App Store on iPhone. We never receive or store your card details.
Terms of the agreement s.43(1)(k): Our Terms of Service, which can be read, saved and printed from the link below at any time.
When the service is rendered s.43(1)(l): Immediately. Premium features unlock as soon as your payment is confirmed.
Your record of the transaction s.43(1)(m): Your payment provider emails you a receipt for every charge and keeps it in your account with them. Your subscription status is shown in noor under Settings — Subscription.
Return, exchange and refund policy s.43(1)(n): You may cancel a new subscription within 14 days of buying it, for any reason or none, and we refund it in full. After that you can cancel renewal at any time and keep Premium until the end of the period you have paid for. noor is delivered electronically, so nothing needs to be returned.
Alternative dispute resolution s.43(1)(o): We do not subscribe to an external ADR code. Write to us first at noor@noorlife.ai; South African consumers may also approach the National Consumer Commission, and data-protection complaints go to the Information Regulator (linked in our Privacy Policy).
Security and privacy s.43(1)(p): Payment details are handled entirely by our payment providers and never reach us. Everything else is set out in our Privacy Policy, linked below.
Minimum duration s.43(1)(q): None. Premium is billed monthly or annually and you may cancel renewal at any time; there is no minimum term and no cancellation fee.
Your section 44 cooling-off right s.43(1)(r): Section 44 of the ECT Act gives you seven days to cancel an electronic transaction for services, without reason and without penalty. We give everyone 14 days instead, wherever they live. Nothing here reduces any stronger right you have under your own law.